Privacy policy
Last updated: August 2026
The short version: you give us your move details so removal companies can quote you. We share them with up to 5 removal companies per request — that's the whole point of the service, and it's the only reason we share them. The detail follows, in plain English.
What we collect
When you request quotes, we collect what the form asks for:
- Where you're moving from and to (postcodes or town names)
- Property size and type, and for flats the floor and lift situation
- Your moving date (or rough timing) and how flexible it is
- Optional extras — packing, storage, disassembly, special items, parking notes
- Your name, email address and phone number
- Basic technical context: the page you submitted from and any campaign tags in the address
We never ask for or hold payment details — Removly takes no payment from consumers.
Why we collect it
One reason: to get you removal quotes. The move details tell companies what to price; the contact details let them send you the quote. We also use aggregate, non-identifying patterns (how many requests come from a city, for example) to run and improve the service.
Who we share it with
Your request is shared with up to 5 removal companies that cover your area and services — never more, and each request states nothing beyond what you submitted. We don't sell your details to marketing lists, brokers or anyone else. Service providers that host our systems process data on our behalf under contract, and that's the full list.
Our lawful basis
Performance of the service you asked for: you request quotes, and sharing your details with quoting companies is how that service works. The form says exactly this at the point you submit, and submitting is your consent to be contacted by those companies about your move.
How long we keep it
12 months from your quote request, after which your personal details are deleted or fully anonymised. If you ask us to delete them sooner, we do — see your rights below.
Your rights
Under UK GDPR you can, at any time:
- Ask for a copy of the personal data we hold about you (access)
- Ask us to correct anything wrong (rectification)
- Ask us to delete your data (erasure)
- Complain to the Information Commissioner's Office atico.org.ukif you think we've handled your data badly
Email privacy@removly.co.ukfor any of these — we act on requests promptly and don't make you fill in forms to exercise your rights. Removly is required to be registered with the ICO as a data controller.
Cookies
Right now, none beyond the strictly essential — in fact this site currently sets no cookies at all: no analytics, no tracking pixels, no advertising tags. Your browser briefly remembers form progress on your own device while you fill in the quote form, and that never leaves your machine unless you submit. If we add analytics later, this section and a proper consent notice will change first.
Contact for data requests
privacy@removly.co.uk— or anything on the contact pagereaches us too.